Contact Guide

Reach Kirgo Casino Support the Short Way

Live chat, e-mail and the New Zealand phone line reach a person around the clock, so you can ask at any hour.

Get in Touch Licensed in Curaçao since 2011

Paid today

488,910 NZ$

5,609 Playing now

Gaming Control Board Curaçao OGL/2011/1115/786. Independently tested by eCOGRA and Gaming Laboratories International.

Average payout in 13 minutes. Up to NZ$50,000 per withdrawal, NZ$58M paid weekly.

256-bit SSL encryption across all transactions and account access.

Something Needs Fixing

Pick a Channel and Go

Kirgo Casino keeps every route staffed by people who read the whole message before replying.

You Need an Answer Fast

Best for a quick answer about a bonus, a game or your balance, and a person replies in about three minutes, day or night.

Open Chat

Send the Details by E-mail

Best for anything with screenshots or a paper trail: write to [email protected] and expect a reply within about eight hours.

Write Now

The New Zealand Phone Line

Best for payment worries and anything easier said aloud: call +64 9 415 9999, NZST, and a person picks up in about three minutes.

Call Us

Six Local Details

Kiwi Player Support, Straight From Home

Useful when you want a New Zealand number, a familiar hour, or someone who knows your local help lines.

Reach Us

New Zealand Phone+64 9 415 9999

Support Time ZoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support E-mail[email protected]

Who Supervises

SupervisorGaming Control Board Curaçao, OGL/2011/1115/786

Problem Play

Gambling HelpGambling Helpline New Zealand

Gather Your Account Details First

Line these up on the screen before you open a chat or send a message.

Your registered email address
Account username reference
The payment method involved
Any transaction reference numbers
A short description of the issue

Desk Finder

Kirgo Casino Desk Addresses by Subject

After reading, you will have matched your question to the one inbox that resolves it fastest.

Your Account

General support[email protected]

Verification and KYC documents[email protected]

Money

Deposits and withdrawals[email protected]

Other Matters

Complaints and escalations[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

How Long You Wait

Know Your Wait Before You Write

This block settles how long each channel takes and when a person is there to answer.

Live Chat

Live chat hoursaround the clock

Chat first reply3 minutes typical

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply8 hours typical

Phone

Phone number+64 9 415 9999

Phone wait3 minutes typical

Kirgo Casino Complaints

What Happens If an Answer Misses?

Reach here when a reply leaves your question open and you want it examined properly.

Dates and reference numbers

Start with the support team and describe what happened in your own words, adding dates and reference numbers so the agent can trace the record.

Ask for a reference number

Ask the agent for a reference number and a written answer, then keep it, because that record carries your case forward.

Escalated rather than repeated

If the response still falls short, ask for your case to be escalated to a supervisor inside the casino and note the date you requested it.

Take it to the board

Only after the casino has answered, you may take the unresolved matter to the Gaming Control Board Curaçao, quoting your case reference.

The Name Behind the Site

Kirgo Casino In Print

Use this block when you need to know which company carries the licence behind the site.

Company

Legal nameKirgo Casino N.V.

Company number771650 (Curaçao)

AddressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2011/1115/786

Written Contact

E-mail[email protected]

Less Waiting Around

Settle Your Question in Seconds

Quick replies on hours, paperwork and privacy, written the same patient way our team speaks.

trustIs anyone there at night or on the weekend?+

Someone answers at any hour, including weekends and public holidays in New Zealand. The desk runs around the clock, so 3am on a Sunday is no different to a Tuesday afternoon. Times below are given in NZST.

trustDo I need a licence to play here?+

No, though you may want to check the paperwork. Kirgo Casino N.V. holds licence OGL/2011/1115/786 from the Gaming Control Board Curaçao, company number 771650. That regulator oversees us, not a New Zealand authority.

trustWhat if I want my personal data deleted?+

One message to [email protected] starts either request. Ask for a copy of what we hold, or ask us to delete it. Expect a reply that explains what can be removed and what record-keeping rules require us to keep.

trustWhat if I can't get into my account to ask?+

Give the email address you signed up with and your full name as it appears on your ID. That pair is enough for us to open your file. Our team will never ask for your password, so treat any such request as suspect.

trustWhy is my account still unverified after a day?+

Most checks finish within 36 hours of the documents arriving. Identity, address and payment confirmation are the three items we look at. If a scan is blurred or a date is cut off, the clock restarts once a clear copy lands.

trustDo I need to write to you in English?+

Support replies in English, German, Finnish and Norwegian. An English-speaking team is always on, which suits most players here. The other three languages depend on who is on shift at that moment.