Limits at your command

Kirgo Casino responsible gambling: a pastime you steer

Play only from 18+, and every Kirgo Casino account carries deposit limits, session time reminders, cool-off periods, self-exclusion and reality checks.

Set a limit now

Gaming Control Board Curaçao OGL/2011/1115/786. Independently tested by eCOGRA and Gaming Laboratories International.

Cover in a line

Fewer surprises later, a clearer picture now

Use this when you want the key facts before you open a session.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2011/1115/786

Gambling Helpline Aotearoa0800 654 655

Limit questions email[email protected]

Your controls

Which tools sit in my account?

Reach for these the moment you want a ceiling on your play.

A cap of your choosing

A deposit cap puts a ceiling on how much you can move in over a chosen period. Switch it on at the start of a session, while your head is clear and no loss has set the mood.

When the evening slips by

Nudges appear on screen at intervals you pick, telling you how long you have been playing. Turn them on if a session tends to stretch past what you planned.

Time away, decided calmly

A cool-off pauses your account for a stretch you choose, so a break happens without drama. Choose one the moment play starts feeling like a habit rather than a treat.

When stopping needs more than willpower

This closes your account to gambling for a set stretch, and you can reach support while it runs. Ask for it yourself if betting has moved past entertainment for you.

How long have I been playing?

A reality check interrupts play with a summary of your session, so drift becomes visible. Set it before you spin, especially on long evenings at the tables.

Settling in to play

Putting a ceiling on your play

After these four steps you will have a limit showing in your own account.

Account settings area

Sign in as usual, then head to the settings area of your account. Check that you are in your own limits section and not a game preference screen.

Deposit, spend or time

Decide whether the ceiling should cover deposit, spend or the length of a session. Choosing first keeps the screen simple, since each control sits in its own place.

Small span or long span

Enter the figure or the duration, then choose the span it applies to: a single day, a week or a month. Read the span back before you move on to confirmation.

A limit you can point to

Approve the change, then reopen the limits screen to see it listed. If it is missing, our team is reachable around the clock by chat, email or phone.

A short pause against a firm stop

Set a cool-off and step back. Choose a cool-off period when you want hours or days away without losing the account. It starts from the settings in your casino account, and play and deposits stay closed until it runs out. Talk to live chat if you want it longer than the options shown.

Close the door for good. Self-exclusion closes your access for a long period, up to two years, and it cannot be undone early. Start it in your account settings or ask live chat to apply it. Deposits stay shut for the whole term and your balance is returned to you.

Account-level only. New Zealand has no national self-exclusion register, so your casino account is the place to close access. Ask live chat to apply self-exclusion for up to two years, and call the Gambling Helpline Aotearoa for support that runs alongside it.

Free and confidential

Talking to someone who knows the system

After reading this you will know who to call and what each service offers.

Gambling Helpline Aotearoa

Trained counsellors answer day and night, by phone or by free text, for anyone in New Zealand worried about their own play or a relative's. Nothing you say leaves the call. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support across 18 clinics nationwide, for players and the people around them, on weekdays between 8:30 and 17:00 by freephone or text. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and their families, covering signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

Fun first, then the drift

Noticing these early costs nothing and changes nothing about your account. Catching them while play is still entertainment makes a deposit limit or a cool-off period a simple step rather than a hard one.

Any of these sounding familiar is reason enough to set a limit or take a break.

Spending more than you planned, most weeks
Chasing a loss with a bigger deposit
Playing to escape a flat or worried mood
Hiding your play from people close to you
Borrowing money to keep playing
Losing track of time at the screen
Feeling restless when you cannot play

Stays inside

When one answer decides it

You leave knowing how each control behaves and who to ring in New Zealand.

Will self-excluding here keep me out of other casinos?+

No. New Zealand has no national self-exclusion register, so a self-exclusion set at Kirgo Casino covers this account and this platform only. Other operators will not be told about it, which is why a pause you arrange here is worth repeating wherever else you play.

Can support shut my account permanently if I email them?+

Yes. Message [email protected] from your registered email address and ask for the account to be closed for good. Support replies around the clock and confirms when the closure is in place, so you do not need to keep checking.

Do the limit tools work the same on my phone?+

They do. The mobile version of the site carries the same account section, so deposit limits, session time reminders and reality checks are set there in the same way. Nothing is hidden from the smaller screen.

Once a limit is set, can I change it whenever I like?+

You can revisit it in the same account section, but a change is made before you play rather than during a session. Treat the number as a decision you made calmly and leave it alone until you have had time to think.

What does a cool-off stop, and when can I play again?+

A cool-off pauses play on your account for the stretch you choose, and the login stays closed until that period finishes. When it ends you can return without asking anyone; the account is otherwise untouched, so limits already in place stay as they were.

Can I end a self-exclusion before the period is over?+

No. A self-exclusion runs for the whole period you chose, and support cannot shorten it, whatever the reason you give. That rigidity is the point: the decision is made once, while you are thinking clearly, and it holds afterwards.