Six Facts Up Front

Verify Your Account At Kirgo Casino

Before your first payout, licensed casinos must confirm who you are, and at Kirgo Casino this usually takes 36 hours.

Start Verification Now

Gaming Control Board Curaçao OGL/2011/1115/786. Independently tested by eCOGRA and Gaming Laboratories International.

Mid-Withdrawal

While Your Withdrawal Waits

After this table you will know who checks you, how long it takes and where to write.

Checking company

Kirgo Casino N.V.

Licence held

Gaming Control Board Curaçao, licence OGL/2011/1115/786

Time needed

36 hours

Mandatory by

Before the first withdrawal

Questions to

[email protected]

Minimum age

18+

Approved Sooner

Right Files, No Repeats

Keep this open while your camera is out and the documents section is loading.

Standing In Your Profile

Log in, open your profile and look for the documents area; the link sits beside your balance, and the upload buttons stay grey until each file is chosen.

Sharp Copy, No Glare

Photograph the photo page of your passport or both sides of your ID card in daylight, all four corners inside the frame, no glare on the text.

A Recently Dated Bill

Pick a bank statement or utility bill dated within the last few months, showing your full name and home address exactly as they appear in your profile.

Watch Your Inbox

Check your inbox once the files are in; a blurred copy is the usual reason for a repeat, so keep your phone steady and wait for the reply.

Before The Upload

The Paper Trail Behind Your Check

Here is what each paper has to show, so nothing comes back to you for a second look.

Proof of identity

It confirmsYour name and photo

Copy must showAll four corners, no glare

Proof of address

It confirmsWhere you live now

Copy must showFull name and home address

Payment method confirmation

It confirmsThe card or wallet is yours

Copy must showYour name and last four digits

Timing Guide

Meet The Check Before It Meets You

You will recognise which moment brings the check and what each one asks of you.

Your First Cash-Out Request

When your first cash-out is requested, the license held through Gaming Control Board Curaçao requires identity to be confirmed, so proof of identity, proof of address and payment method confirmation are collected before any money moves.

An Unusual Amount

A cash-out far above your usual pattern, or a deposit that stands out from earlier ones, prompts a closer look at the source of the funds behind it before the request is released.

The Details Do Not Line Up

Details that disagree with your paperwork, such as a name spelling or a different address, pause the review until a clear copy replaces the mismatch and the file lines up again.

Age Confirmation

Anyone registering must clear the 18+ rule, so a dated identity document is requested at sign-up or at the first deposit to confirm the birth date on the account.

Show Us Where The Money Began

Licence OGL/2011/1115/786 from Gaming Control Board Curaçao obliges Kirgo Casino to understand where large sums come from. Every licensed operator runs this AML step, and a request here reflects normal practice rather than suspicion of any player.

At the point of review, one or more of the following may be requested.

Recent bank account statement
Payslip or employer letter
Tax assessment notice
Sale or inheritance document
Business ownership records

Send It Again, Properly This Time

Use A Bill From This Quarter. Bills are accepted only while they are current, so a statement dated months back fails the address check even when everything printed on it is correct. Pull a bill issued in the last three months Upload the page showing your name and address

Photograph The Paper, Not The Screen. A screen grab loses the edges and metadata that show a genuine full document, so the review team cannot confirm what it is looking at. Photograph the paper copy on a flat surface Keep all four corners inside the frame

My ID Has Run Out. Once the expiry date has passed, the card no longer proves who you are today, and the file cannot be approved until something valid arrives. Use a passport or licence still in date Send the renewal card when it arrives

Upload Pending

Get Your Answer Before You Upload

Settles the small doubts that hold players back from sending their papers.

Is my passport safe when I send it through your upload?+

Yes. Everything you share travels over 256-bit SSL, the same encryption your bank uses. Only the staff who review checks see the files, and our privacy team handles anything beyond that at [email protected].

Will I have to send the same documents again one day?+

Once a check is closed, the files stay on record and are not requested a second time. A fresh upload is asked for only if your details change, or if a document on file has passed its date.

Which regulator licenses you and what is the number?+

Kirgo Casino N.V. holds a licence from the Gaming Control Board Curaçao, number OGL/2011/1115/786, and company number 771650. That licence is why the identity check exists at all.

My surname changed after marriage, what happens then?+

Send proof of identity in the new name along with the paper linking the two, such as a marriage certificate. Matching names across your account and documents is what lets the reviewer pass the file.

A photo came back refused, so what should I do?+

Check the refusal note first, since it names the exact problem, then reshoot in better light and resend. Writing to [email protected] with your account e-mail gets a person onto it.

Can I cash out before the identity check is done?+

No. The licence requires a finished check before the first withdrawal leaves, though we may ask for papers sooner at registration or your first deposit. Sending them early means the payment is not held up.

Why are you asking where my money comes from?+

Routine AML rules under our licence require us to understand where funds originate, and the question is asked of players generally, not because of suspicion. A short explanation of your income or savings usually closes it.